Revocation for digital content

Information on the right of withdrawal for consumers on the delivery of digital content that is not delivered on a physical medium (e.g. e-book, software download)


Consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or self-employed professional activity.


You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must provide us ([insert: name/company, address of the address of the address, telephone number, e-mail address and, if available, the fax number). You can also use the shortcode Alexandra Schneller
Dresdener Straße 37
10179 Berlin for this, and store the address in Settings DE.]) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
– To [Insert: name/company, address of the address evocation address, e-mail address and, if available, fax number.]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
– Date
(*) Inaccurate deletion.

Exclusion or premature lapse of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we have only begun to execute the contract after you have given your express consent to this and at the same time confirm your knowledge that you will lose your right of withdrawal at the beginning of the fulfilment of the contract on our part. We would like to point out that we may make the conclusion of the contract subject to the aforementioned consent and confirmation.